In these terms and conditions of hire, “Owner” means Adorn Event Hire Pty Ltd. “Hirer” means any person, company, corporation or Government agency, or its representative who shall hire goods and/or engage services from the Owner. “Items” refer to any goods that are being hired or consumed by the Hirer. “Packaging Items” includes (but not limited to) boxes, wrapping, tubs and covers. “Hire Agreement” means this document, it’s terms, conditions, responsibilities and liabilities of the Hirer. “Event” means the agreed time in which the items are hired for.
Ownership
The items supplied for hire expressly remain the property of the Owner.
Quotes and Booking Fees/Deposits
a) Prices include GST and are in Australian Dollars. Once we send a styling proposal or a quote to you, we will hold these items for the Hirer’s date for 14 calendar days, after this time we have the right to offer the hire items to other clients and raise any prices should we choose.
b) There is a $300+GST minimum order if delivery and set up is required, not including delivery and set up costs. For Dry Hire there is a $50+GST minimun order. If the Order is below $50+GST a $15+GST picking/packing and admin fee will be added to the Hirers invoice. As often we have to drive to an off-site warehouse to pull those items for hire.
c) The Hirer is required to pay a 30% non -refundable deposit/booking fee to book in the items. Once the deposit/booking fee is received and cleared, only then will the order be deemed as confirmed. If booking within 30 days prior the event then full payment is required.
d ) If custom builds are required for your event, then we require a 40% non-refundable booking fee/deposit.
Dry Hire Orders
a) All dry hire items must be picked up on the agreed day and time. The Hire period is usually 2-4days unless previously agreed. Requests for a prolonged hire term are welcomed and extra fees may be charged.
b) The Hirer is responsible for their hired items for the period of time from picking them up to the time that they return them to our headquarters. All items are not insured whilst in the hired period. Any damages to hire items while on site must be notified to us as soon as possible and must not be attempted to be altered or fixed by the Hirer. Any damages or breakages will be invoiced to the Hirer for the costs of repair or full replacement costs, payable in 7 days.
c) All items must be stored in a safe place and must NOT be left outside overnight unless we give permission to do so. Any market umbrellas hired must be taken down in windy conditions to prevent damages, injury or property damage.
d) All cutlery, crockery, stemware, and charger plates must be rinsed and dried prior to packing for return. Charger plates are strictly NOT for food use and must NOT be washed in a dishwasher. It is the Hirers responsibility to return all tableware and decor in the boxes and wrapping provided, in the SAME way that they were packaged and picked up. Any missing boxes, wrapping, damaged or broken hire items will be invoiced to the Hirer for repair, professional cleaning or full replacement fees, payable in 7 days.
e) Stictly no open flame candles are to be used on our tablecloths. All candles must be within a glass vessel/vase for pillar candles and within a glass sleeve with a plate under the candle holder for dinner/taper candles. We have mirrored plates, multiple sized glass cylinder vases and glass sleeves available to hire. Any wax damage ruins the tablecloths by leaving stains. Full replacement costs will be required should they be returned with wax damage.
f) Any damages caused to our items by the venue’s staff will be deemed as damages or loss of our items. In this case, we will invoice the Hirer for repair or replacements costs. It will then be up to the Hirer to take up the matter with the venue to receive compensation.
g) It is the Hirers responsibility to collect larger items such as backdrops or furniture in appropriate vehicles with sufficient blankets, tie down straps and ropes. The Owner reserves the right to withhold pick ups if done so with uncovered trailers or utes in wet weather conditions. If there is a possibiility of wet weather then a van or truck must be rented by the Hirer to collect the hire order (for furniture) to prevent damages.
Delivery and Full Styling Orders
a) The Hirer must provide us with the venue’s loading dock requirements, on-site contact details or any special induction requirements at least 7 days prior to delivery.
b) Any deliveries that have stairs may incur additional fees to add on extra staff to carry heavy or bulky items up stairs. The Hirer must advise us of this prior to accepting the initial quote.
c) All items are the responsibility of the Hirer for the duration of the event.
d) All items must be stored in a safe place and must NOT be left outside overnight unless we give permission to do so. Any market umbrellas must be taken down in windy conditions to prevent damages, injury or property damage.
e) It is the Hirers responsibility to check all the ordered hire items upon delivery or pick up and must notify the Owner of any breakages or missing items immediatley after receiving the hire items. We will make every effort to deliver, free of charge, any missing items prior to the commencement of the event.
f) All cutlery, crockery, stemware, and charger plates must be rinsed and dried prior to packing for pick up. All Charger plates are strictly NOT for food use and must NOT be washed in a dishwasher. Any damages for these will be invoiced for full replacement costs. Any damages caused to our items by the venue’s staff will be deemed as damages or loss of our items. In this case, we will invoice the Hirer for repair or replacements costs. It will then be up to the Hirer to take up the matter with the venue to receive compensation.
g) When the Owner has sub-hired items, goods or services from external suppliers/vendors for your event, you as the Hirer shall agree to their terms and conditions which we will make available to you prior to making any payment.
h) Stictly no open flame candles are to be used on our tablecloths. All candles must be within a glass vessel/vase for pillar candles and within a glass sleeve with a plate under the candle holder for dinner/taper candles. We have mirrored plates, multiple sized glass cylinder vases and glass sleeves available to hire. Any wax damage ruins the tablecloths by leaving stains. Full replacement costs will be required should they be returned with wax damage.
i) You as the Hirer must obtain any necessary council approvals, licenses, permits etc prior your event so that we can install any arbours, installations and the like on the property. The Owner will not be held liable in the case of delays or cancelled events due to permits or approvals not properly obtained.
j) The Hirer will have a wet weather plan in place and notify us of changes of set up location (for outdoor ceremonies or backyard set ups) no later than 48hrs prior to delivery.
Fresh Floral Orders
a) In the event that particular floral varieties/product that was ordered is unavailable and out of our control to reasons such as: low stock, weather systems destroying flower farms, delayed flights, lockdowns or damaged product/bunches, we reserve the right to substitute the floral product with the next best available variety of flower or foliage to create the floral designs similar to what was ordered.
b) You as the Hirer must obtain any necessary council approvals, licenses, permits etc prior your event so that we can install any arbours, installations and the like on the property. The Owner will not be held liable in the case of delays or cancelled events due to permits or approvals not properly obtained
c) Any changes to colour palette or floral choices must be finalised no later than 5 weeks before the event so that we can place your special order for flowers at the growers/markets 4 weeks prior.
Final Payments
a) Final payment for any events involving fresh or faux floral work is to be paid and cleared 30 days before the commencement of the hire period or event date.
b) We reserve the right to increase the price of any fresh floral goods if the wholesale costs have increased significantly. An increase in costs may also occur in situations where we may need to add extra staff to excecute the order due to bump in requirements outside of the agreed time (day before plus the day of, late night bump in/out or tight windows for bump in/out times required by the venue.)
c) For Dry Hire orders that do not involve florals, full payment is required no later than 2 weeks prior. All invoices strictly must be paid in full prior to delivery or pick up. We reserve the right to withhold pick up or delivery of goods until final payment is made.
Changes to Order and Cancellations
a) Any changes, additions or reductions to the order must be made, in writing, at least 30 days before the required date of the event, upon availability. For our full styling clients, your order must not reduce by more than 10% of the original quoted amount. The Owner may invoice the Hirer for any extra labour, required staff, extra truck hire or equipment needed to supply and set up the extra items or service ordered.
b) Any changes to colour palette or floral choices must be finalised no later than 30 days before the event so that we can place your special order for flowers at the growers/markets.
c) Cancelling – The Hirer has the right to cancel any orders anytime by notifying us, the Owner in writing and by doing so the Hirer forfeits the 30 or 40% non-refundable booking fee/deposit. Booking Fee/deposits are non-refundable to change of mind, event cancellation, inclement weather or change of date.
d) Any orders cancelled 30 days before the confirmed commencement of the hire period/event date will result in a forfeit of the 30% booking fee (or 40% if custom builds are required) and a refund of the delivery and collection fee only.
e) Any orders cancelled within 7 days of the confirmed commencement of the event or pick up date will be 100% non-refundable.
f) Force Majeure – The Owner and the Hirer reserve the right to cancel any order for reasons beyond their control due to, and not limiting to, civil unrest, riots, strikes, acts of war, acts of terrorism, acts of Government orders, acts of God and severe weather such as hail storms, cyclones, bush fires, floods and earthquakes, or, if for any reason, the Owner feels that the items are in danger of being damaged or stolen. Only in these unforeseen circumstances will the Owner make every effort to contact the Hirer to find a solution or postpone the date.
g) Any postponements requests by the Hirer will be considered on a case by case basis. When a delivery or event can not proceed due to Government restrictions all funds received will be transferred to a new agreed date within 12 months when we are available. If some hire items are unavailable we will source or find suitable alternatives.
Late Fees
The hire period is a 2-4 day period unless otherwise agreed upon. The Hirer will be charged 100% of the daily hire fee once the 2-4day period has expired or the agreed time of return has expired.
Damage and Loss
The Hirer is liable for any loss or damage to any of the items arising during the time when the Hirer is deemed to have taken delivery of the items until the Hirer returns the items to the Owner. The Hirer agrees to pay full replacement costs for any items that are lost or are considered by the Owner as being irrepairably damaged. Hire items that include linen or carpets that are returned unclean with stains including ( but not limited to) candle wax, mud, mould, rust, graffiti and/or heavy food or beverage stains that are unable to be restored to a clean condition via ordinary laundering procedures, and are required to have expert cleaning (i.e. dry cleaning), that cost will be charged to the Hirer at the appropriate rate. Any items that are returned with any irrepairable breakages, cracks, burns, holes, tears, or permanent stains will be charged at full replacement costs.
Indemnity
The Hirer hereby indemnifies and holds indemnified the Owner from and against all claims, actions, suits, demands and expenses in any way arising from injury, death, loss of income or damage caused to the Hirer or its property, or any other third parties or property, in concern to the items hired. The Owner does hold current public liability insurance $20million.
Insurance
Hire items are not insured. The Hirer will be responsible for obtaining any insurances applicable to cover any loss, damages, breakages for the hire period.
Images and Promotional Use
a) Images on this website are not to be reproduced without the permission of the Owner. The Owner may use any photographs taken by Adorn Event Hire of their hire items and or florals set up for events for promotional use on their website, Facebook and blog. Any blog or magazine submissions of events where items from Adorn Event Hire have been used, please notify us before any submission and credit any images of our work to Adorn Event Hire. Adorn Event Hire will respectfully reciprocate this gesture to all other vendors if they are to submit a wedding or event to any such wedding and event blog or magazine.
b)The Hirer will notify us, in writing, if they do not wish any image or identification of them to be published on the Owners website, social media accounts or promotional material prior to the wedding or event. The Owner will respectfully honour the Hirer’s request.
Acceptance of Terms and Conditions
The Hirer hereby unconditionally accepts the above terms and conditions and acknowledges that its acceptance is a condition upon paying the deposit/booking fee and taking possession of any hire items and any service provided by the Owner.
